1.How we collect Personal identification information
1.1 We collect personal identification information from Users in a variety of ways when they interact Users with us or our services, such as when they visit our site, to help improve our services and optimise customer experience.
1.2 We collect information when a User: creates a user account on the site; change their account settings; purchase a service or product; contact us directly via a contact form on our website, email, phone, post message, social media or chat function; respond to a survey and about other activities, services, features or resources we make available on our Site; when you browse, and use our Site.
2. What Personal identification information we collect
2.1 When Users visit our Site, create an account, or purchase our services or products, Users are asked for to provide information including name, Contact details e.g. email address and payment details such as credit or debit card information. We may also ask for details on your education and healthcare profession background
2.2 We also collect information about your usage of the Sites and information about you from any messages you post to the Sites or when you contact us or provide us with feedback, including via e-mail, letter, social media, phone or chat function.
3. How we collect Non-personal identification information
3.1We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system; and the Internet service providers utilized; IP address; and other similar information.
4.Web browser cookies
5. Why we use your information
5.1 We process your information only when necessary and under the lawful basis “legitimate interests”. These legitimate interests include: marketing our products, offers and services; informing of important updates to the website and healthcare profession; access, pay for and use our website products and services; IT security and updates; personalise our products and services and improve customer service; trivial interests e.g. the number of students from a university using our products. The purposes of processing information are mentioned in Section 6.
6. How we use collected information
6.1 Pharm Educate collects and uses Users personal information for the following purposes:
6.2 To improve customer service. Your information helps us to more effectively respond to your customer service requests and support needs.
6.3 To personalize user experience. We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
6.4 To improve our Site. We continually strive to improve our website offerings based on the information and feedback we receive from you. This might include hiring IT teams to fix any bugs or technical issues/queries related to your use of the website.
6.5 To process transactions. We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
6.6 To administer a content, promotion, survey or other Site feature. To send Users information to receive about topics we think will be of interest to them.
6.7 To send periodic emails. The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. A User will receive emails that may include company news, updates, related product or service information, promotional offers.
6.8 Trivial interests. Statistical information on the profile of our Users.
6.9 To analyse your activity on Our Sites so that we can administer, support, improve and develop our business and for statistical and analytical purposes and to help us to prevent fraud or prohibited use of our SIte;
6.10 To enforce our contractual terms with you and any other agreement, and for the exercise or defence of legal claims and to protect the rights of Pharm Educate
7. Retention of your information
7.1 We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
7.2 Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted.
7.3 We will not retain your information for any longer than we think is necessary. Information that we collect will be retained for as long as needed to fulfil the purposes outlines in Section 6 in line with our legitimate interests or for a period specifically required by applicable regulations or laws, such as retaining the information for regulatory reporting purposes e.g. HMRC
8. Your rights
8.1 If at any time the User would like to be erased from our database, a User may contact us via our Site or Contact details listed below.
8.2 If at any time the User objects to us processing their data in certain circumstances e.g. for marketing purposes, a User may contact us via our Site or Contact details listed below.
8.3 Users can always refuse to supply personal identification information, except that it may prevent them from engaging in certain Site related activities.
9. Sharing your personal information
9.1 The information we collect about you will be transferred to and stored on our servers provided by our hosting provider.
9.2 We share your information internally only where necessary for the purposes set out in section 6.
9.3 We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above in Section 6.
9.4 We may use third party service providers to help us operate our business and the Site or administer activities on our behalf such as payment providers to process online payment, IT Service provides for purposes of data storage and analysis, direct marketing, sending out emails, newsletters or surveys. We may share your information with these third parties for those limited purposes.
10. Third party websites
10.1 Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.
11. Compliance with children’s online privacy protection act
11.1 Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our Site from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.
13. Your acceptance of these terms
13.1By using this Site, you signify your acceptance of this policy and terms and conditions. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
14.1 We have in place robust procedures and technologies to ensure personal information we hold is protected. We take steps to protect your personal information from authorised access, unlawful processing, accidental loss, destruction and damage.
14.2 Where you have chosen a password that allows you access to certain parts of the Site, you are responsible for keeping your credentials secure and confidential. Do not share your password.
14.3 Unfortunately, the transmission of information via the internet is not completely secure. Although we will take steps to protect your information, we cannot guarantee the security of your data transmitted to the Site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access
15. Contacting us
16.1 If a User is not satisfied with our response to any complaint or believe our processing of information does not comply with the General Data Protection Regulation, they may make a complaint to the Information Commissioner’s Office (ICO) using the following details: Address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF; Telephone number: 0303 123 1113; Website: www.ico.org.uk